History/Background
Tatua Center was established in November 2014 to resolve all Credit Reference Bureau (CRB) related disputes between consumers, lenders, and CRBs. The service was available to CIS Kenya members and their clients, at no cost to disputants. Tatua has executed this mandate with significant success with an average of 200 disputes resolved per year, some having been already filed in court. With extensive experience and demand from the industry, Tatua decided to increase the scope of its services in 2022 to include all financial services sector-related disputes. Tatua has empanelled a pool of mediators and arbitrators who have extensive experience in the financial services industry to achieve better outcomes.