Tatua center is an alternative dispute resolution center, that focuses on disputes that arise from credit information sharing mechanism.
Tatua center was established for two main reasons, we realised that some of the information that was going to the credit bureau was not accurate, if the information that is in your credit report is not accurate it has a negative impact in your reputation, customers don’t have to go through an expensive process to correct it, we can help them through that process at zero cost..
We teach consumers on the process of credit information sharing, what is required of them
what are their rights, what are their responsibilities and what opportunities are available through the credit information sharing platform, we also become the link between the customer and the credit provider. We hold joint meetings between the customer, the credit provider and ourselves and facilitate a discussion that result in a resolution to the problem at hand.
Tatua Center is a center that is accessible to every credit consumer that has accessed their credit report from the bureau and has a problem with its content.
91% of the cases that we have handled have been successful where the customer and the credit provider shakes hands and they say ‘thank you, let us do business in future.
We welcome everyone to Tatua center.
Dispute Process Under CRB Regulations 2020
Access Report from a licensed Credit Reference Bureau within 5 days of request
If you believe information is inaccurate, erroneous or out-dated, notify the Bureau in writing.
Within 5 days, bureau to attach a note on your report that it is disputed and give your lender a dispute notice requiring confirmation of accuracy.
The Bureau shall, within 7 days, conduct investigations.
On receipt of notice of the dispute your lender shall, within 21 days, complete all necessary investigations and give the Bureau a notice of resolution, advising whether the disputed information is to be deleted, corrected, or remain unchanged.
Where the investigation reveals an error, the Bureau shall remedy the error and inform all persons who may be affected by the information including the customer.
If the Bureau, Institution or Credit Information Provider (CIP) does not complete its investigation within 21 days, it shall delete the disputed information as requested by the customer and if it completes later, may reinsert or revise the disputed information
Upon receipt of a notice of resolution or an amendment notice from an institution the Bureau shall, within 5 working days send a notice of change to any subscriber that has in the previous twelve months obtained a credit information report from the Bureau containing the incorrect information.
If you disagree with the resolution, you may request the Bureau to attach a statement of not more than one hundred words to your credit report, that the information is not accurate and the Bureau shall take reasonable steps to comply with your request.
A Bureau may charge you the cost of its services in conducting an investigation of disputed information where the information you disputed turns out to be false.
A Bureau may charge the customer for the cost of its services in conducting an
investigation of disputed customer information where the information disputed by the
customer turns out to be false.