Our Work at Tatua Center is to exclusively deal with CRB-Related disputes. Aggrieved borrowers can access the services of Tatua Center free of charge
To facilitate generation and use of accurate credit information for the benefit of all participants in the credit market.
To be the institution that leads Africa in shaping and transforming the credit markets to achieve sustainable and inclusive growth.
We challenge ourselves to deliver the highest quality programs and services. We stay abreast of new ideas and developments and seek out changes and innovations that help us continuously raise the bar in everything we do.
We value different views and ideas and believe that by working effectively together and with others we can reach our goals. We embrace the opportunity to explore mutual interests and new relationships. We welcome opportunities to leverage our resources through partnering.
We will promote new and important directions and opportunities for our profession and our organization, even though the path may be difficult. We recognize that it is only through trying new ideas and learning from our failures that we can grow and move forward.
We treat others with honesty, openness, fairness, and respect in every situation.
We steward our resources with diligence and care. We honour the commitments we make to others.
Credit information sharing is a risk management tool designed to be one of the factors for consideration in making lending decisions. It is a mechanism through which banks and other financial institutions may justifiably divulge information about their customers without breaching the banker’s duty of confidentiality, which is one of the key tenets of the banker customer relationship. The Banking Credit Reference Bureau Regulations 2013 were made to provide a framework for the governance of licensing, operation and supervision of Credit Reference Bureaus (“CRBs”) by the Central Bank of Kenya. The credit information sharing (CIS) mechanism in Kenya is, however, threatened by the risk of litigation arising from information shared by lending institutions, particularly in cases where adverse reports have led to decisions unfavourable to a customer seeking credit facilities, such as denial of the facilities sought.
Left unchecked, the result could be the reversal of gains made towards addressing the challenge of the non-performing loans portfolio that led to the collapse of financial institutions in the 1980s and 1990s in Kenya. In addition, the CIS mechanism is quite new in Kenya and many borrowers do not have full understanding of the CRB Regulations and processes provided in the law for dispute resolution. As an attempt to educate customers, minimize the threat of court action and reduce on cost of resolving CRB disputes by dissatisfied customers, Tatua Center was established in November 2004. To date, it has dealt with thousands of disputes, some of which were already filed in court.
For the consumer of credit
Consumer education on CIS rights, benefits and responsibilities
Improving access to affordable credit
Free and fair dispute resolution service
Knowledge generation for innovation and financial inclusion
Lobbying for reforms in consumer protection
For credit lenders
Provide guidelines for the data sharing process
Capacity building on credit risk management
Amicable Dispute resolution through mediation Industry based self-regulation
Lobbying for reforms in CIS legal framework
For the regulator
. Compliment monitoring for industry compliance • Strengthening self-regulation • Enhance credit market stability