+020 2652308  
 
 
 +020 2652308  
 
 

Our Process

DISPUTE RESOLUTION

Tatua Center’s Registrar will contact the CRBs, lenders and any other party involved to help come up with a resolution. This may include exchanging correspondence and you may be called upon to clarify any issue.

INTERVENTION & FACILITATION

Tatua Center’s Registrar will contact the CRBs, lenders and any other party involved to help come up with a resolution. This may include exchanging correspondence and you may be called upon to clarify any issue.

DISPUTE RESOLUTION

If the intervention undertaken by the Registrar does not bring about a resolution to the dispute, the Registrar will provide a list of mediators from which you will choose one. The Registrar will organize a meeting between you, the lender and the mediator who will assist  you and the lender come up with a resolution to your dispute.

Our Work at Tatua Center is to exclusively deals with CRB-Related disputes. Aggrieved borrowers can access the services of Tatua Center free of charge

CLIENTS ReviewS

We facilitate generation and use of accurate credit information for the benefit of all participants in the credit market. 

Joseph Weru

"Tatua center has provided legal advice and guidance during a difficult situation. I found them to be experienced, responsive, knowledgeable and honest”

Ann Kinuta

"I would highly recommend Tatua Center to anyone seeking a quick resolution to their CRB dispute. Tatua guarantees a fair, fast and honest process and keeps customers best interest and unique needs at the forefront. Should the situation arise, I would not hesitate to seek assistance from Tatua center again”

Christopher Meli

"While working with Tatua center, I felt as though my situation was in adept and trustworthy hands, and it did not steer me wrong.”

Welcome to tatua center

Contact Us

STEP 1

Access Report from a licensed Credit Reference Bureau within 5 days of request

STEP 2

If you believe information is inaccurate, erroneous or out-dated, notify the Bureau in writing.

STEP 3

Within 5 days, bureau to attach a note on your report that it is disputed and give your lender a dispute notice requiring confirmation of accuracy.

STEP 4

The Bureau shall, within 14 days, conduct investigations.

STEP 5

On receipt of notice of the dispute your lender shall, within 14 days, complete all necessary investigations and give the Bureau a notice of resolution, advising whether the disputed information is to be deleted, corrected, or remain unchanged.

STEP 6

Where the investigation reveals an error, the Bureau shall remedy the error and inform all persons who may be affected by the information including the customer.

STEP 7

If the Bureau does not complete its investigation within 21 days, it shall delete the disputed information as requested by the customer and if it completes later, may reinsert or revise the disputed information

STEP 8

Upon receipt of a notice of resolution or an amendment notice from an institution the Bureau shall, within 5 working days send a notice of change to any subscriber that has in the previous twelve months obtained a credit information report from the Bureau containing the incorrect information.

STEP 9

If you disagree with the resolution, you may request the Bureau to attach a statement of not more than one hundred words to your credit report, that the information is not accurate and the Bureau shall take reasonable steps to comply with your request.

STEP 10

A Bureau may charge you the cost of its services in conducting an investigation of disputed information where the information you disputed turns out to be false.

Contact us today