Tatua Center's Dispute Stages
VERIFICATION
This is an educative stage that guides the customer on dispute lodging process and if dispute not filed with the bureau yet, the Centre sends the customer to the bureaus.
INTERVENTION
The Center seeks clarification and more documents if need be and intervenes via calls.
FACILITATION
The Center writes formally to both parties, correspondence is shared across at this stage to try resolving the dispute. Meetings are also held.
MEDIATION
A third party, independent mediator, takes over and mediation meeting is organized by the Center.
Our Work at Tatua Center is to exclusively deal with CRB-Related disputes. Aggrieved borrowers can access the services of Tatua Center free of charge