Tatua Center is a specialized dispute resolution center focusing exclusively on credit-related issues in the financial services sector.

(+254) 712 973 345

tatua@tatuacenter.co.ke

P.O Box 65041-00618,Ruaraka

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Welcome to Tatua Center

Our Services

Africa’s premier financial services resolution center

MEDIATION

Tatua Center as an ADR center majorly focuses on mediation as a form of alternative dispute resolution.

Mediation

How does it work

Mediation is a voluntary, non-formal dispute resolution process in which a neutral third party (mediator) helps the parties in dispute to reach a negotiated settlement which, when reduced into writing and signed by all the parties, becomes binding. Mediation is a "party-centered" process as it focuses primarily on the needs and interests of the parties as opposed to their positions. Tatua Center’s mediators are accredited by the Kenyan Judiciary. All disputes are handled professionally and expediently ensuring that relationships between financial institutions and their customers are protected. The Center encourages members of the public and financial institutions to consider channeling their disputes through the Center for efficient, less costly, and less antagonistic resolution.

Some of the disputes handled by the Center Include

CRB-related disputes that can impact an individual’s or business’s creditworthiness

We Resolve

1. Credit Reference Bureau (CRB)-related disputes

CRB-related disputes typically arise when there are disagreements or discrepancies related to an individual's or business's accuracy, completeness, or fairness of information within a credit report. These disputes commonly involve issues with credit reports, credit scores, and the overall accuracy of the information maintained by credit reference bureaus (CRBs).

We Resolve

CRB Related Disputes

Disputes may arise when individuals identify inaccuracies in their credit reports, such as incorrect personal details, account information, or payment history.

Cases of identity theft can lead to fraudulent accounts or activities appearing on a person’s credit report, prompting disputes to rectify the inaccuracies resulting from the theft.

Individuals may dispute debts that they believe are not valid or accurate, challenging the reported amounts, payment status, or the legitimacy of the debt itself.

Disputes may occur when individuals believe that reported late payments or defaults are incorrect, and they seek to rectify the information that negatively impacts their credit history.

Individuals may dispute discrepancies in their credit scores, especially if they believe their creditworthiness is inaccurately represented, impacting their ability to obtain loans or favorable interest rates.

Disputes can arise if individuals notice unauthorized inquiries on their credit reports, indicating that someone may have accessed their credit information without proper authorization.

Resolving CRB-related disputes often involves engaging with credit reference bureaus (CRBs), and creditors, and, utilizing alternative dispute resolution mechanisms to address discrepancies and ensure the accurate representation of an individual’s or business’s credit history. CRB Regulations, 2020 stipulates procedures for lodging CRB-related disputes. In Kenya, we have three bureaus namely; Creditinfo CRB, Metropol CRB and TransUnion CRB.

Tatua Centre offers mediation services that can play a valuable role in facilitating a resolution that satisfies all parties involved.

All CRB-related disputes attract a facilitation fee of KES 1000.

We Resolve

2. Credit-related disputes

This refers to disputes pertaining to credit or disagreements between borrower and lender apart from those that concern CRBs e.g. debt counseling and restructuring. Tatua Centre offers mediation services on credit-related disputes. The Centre facilitates an amicable resolution between parties until they bind themselves with a written settlement agreement.

We Provide

Debt Counselling and Restructuring

Debt counselling involves seeking professional advice to better understand and manage one’s financial situation. A certified debt counsellor assesses the individual’s or business’s financial status, income, and expenses. The counsellor then works with the debtor to create a budget, provide financial education, and offer guidance on managing debt. The goal is to help the debtor develop a realistic plan to repay their debts and regain financial stability.

Debt restructuring is a more formal process that involves renegotiating the terms of existing debts to make them more manageable for the debtor. This can include extending the repayment period, reducing interest rates, or even forgiving a portion of the debt. Debt restructuring may be pursued through negotiations with creditors or through legal processes such as bankruptcy proceedings. The objective is to create a more sustainable debt repayment plan that aligns with the debtor’s financial capacity.

For this category of disputes, mediation fees depend on the number of mediation sessions. Each session is charged at KES 10,000.

What Debt Counselling and Restructuring Means

In summary, debt counselling focuses on providing guidance and financial education to help individuals or businesses manage their debt more effectively. On the other hand, debt restructuring involves renegotiating the terms of existing debts to create a more sustainable repayment plan, often to avoid financial distress and facilitate a path to financial recovery. Debt counseling and restructuring offer a holistic approach to managing financial challenges, providing not only immediate relief but also long-term strategies for financial stability and success. It offers several benefits to individuals and businesses facing financial challenges: